CHIS Members have access to Medgate, one of the leaders in the field of telemedicine, which enables you to consult a healthcare provider remotely via a simple phone call or through the MEDGATE mobile app. If you need a consultation with a healthcare professional, Medgate provides 24/7 access by phone or via the Medgate app. During the teleconsultation, Medgate staff will assess the severity of your health situation and advise you on the next steps to take. 

Both UNIQA Assistance and Medgate are available by calling the telephone number: +41 22 718 63 77

The number is printed on the back of your CHIS insurance card and your virtual card which you can find on the myUNIQA app.

To use it, download and open the Medgate application depending on your browser:

Medgate operates mainly in Switzerland, but their services are also available in France, subject to certain legal restrictions (in particular, on sending prescriptions to pharmacies and making referrals to healthcare providers).

In a life-threatening emergency situation, you must first call the local or national emergency services, who will be able to respond more quickly.

For more information, you can consult the UNIQA Assistance-Telemedicine Information leaflet or contact UNIQA.