Third-Party Administrator UNIQA

The Director-General appoints a Third-Party Administrator for the day-to-day administration of the CHIS. The current TPA is the insurance company UNIQA GlobalCare SA Switzerland, which you should contact for any question or request regarding:

  • the CERN Health Insurance Scheme in general;
  • your cover and your benefits (including conditions and procedures);
  • your spouse's and children's cover and benefits;
  • your claims and reimbursements (including their processing or calculation);
  • membership cards and insurance certificates;
  • the approved hospitals and health care providers in general;
  • the application of the CHIS Rules (e.g. why is reimbursement not possible, why is a given benefit not available).

For any query, you can:

  • send an email: uniqa@cern.ch
  • come in person to UNIQA's offices at CERN or in Geneva City.
  • consult your reimbursement statements and insurance coverage information on your personal Member account : https://extranet.uniqa.net

For any other questions please contact the CHIS Management.