Normal health insurance cover provided by the CHIS is worldwide.

UNIQA Assistance provides you with information, help and guidance should you need urgent health care assistance outside of the UNIQA office hours in Geneva or when you are abroad.

This service can be reached using a single assistance number, which is printed on the back of your insurance card : +41.22.718.63.77.

The service is worldwide and provided in collaboration with TSM Assistance, who has a global network and know-how.

UNIQA Assistance services include:

• Finding the nearest suitable hospital, clinic, or doctor.

• Assisting with hospital admission formalities and providing payment guarantees to hospitals abroad.

• Organising the delivery of emergency medication that is not locally available (on receipt of a doctor’s prescription sent by email or fax).

• Connecting you to Medgate for medical advice.

If you have a medical emergency while abroad, UNIQA Assistance service is there to help organise medical transportation or evacuation when required for medical reasons.

However, the Assistance service is not a travel insurance and does not provide repatriation or reimbursement for flights.

Hospitalisation in the U.S : Before any admission to a hospital in the United States, whether it concerns a scheduled or emergency hospitalisation, you or the hospital must call UNIQA Assistance. UNIQA Assistance provides the hospital with a payment guarantee, saving you from having to pay a cash deposit before admission. UNIQA will pay the invoice, and you will have to pay the invoice sent by UNIQA, which corresponds to your participation (the FCA, or cost borne by the insured member).

In the event of a life-threatening emergency, always call the local or national emergency services immediately.