Are there any health expenses that are non-refundable?

Yes. Here the non-exhaustive list of expenses for the following items are not reimbursed by CHIS :

  • Missed appointments
  • Products bought on-line
  • Expenses requiring prior approval or opinion, for which no prior approval or opinion was obtained
  • Expenses incurred without medical prescription, except treatment by doctors, including specialists, and emergency transport
  • Expenses for which no proof of payment is provided
  • In case another basic health insurance reimburses the same expenses or provide a similar benefit: any annual deductible and the part already reimbursed by the other insurance.
  • Cosmetic treatments and surgery (except reconstructive surgery following an accident which is reimbursable under certain conditions and subject to prior agreement by UNIQA)
  • The costs for treatment for the after-effects of a treatment not covered by the CHIS (e.g. cosmetic or rejuvenating treatment or surgery and alternative medicine)
  • Items (e.g. treatments, pharmaceuticals, alternative medicine) not recognised as medical treatment in the country where they were prescribed
  • Treatment provided or prescribed by care providers (hospitals, clinics, doctors and other medical professionals) not recognised as medical professionals and licensed to provide health care services in the country where they operate.

For further information, please contact UNIQA.

FAQ category